Volvo VHD Betreibershandbuch PDF herunterladen (Seite 81)

Maintenance 77

In case of an emergency, where an authorized Volvo Trucks North America, Inc. dealer is

not available, repairs may be performed at any available service establishment or by the

owner, using any equivalent replacement parts and Volvo Trucks North America, Inc. will

reimburse the owner for such repairs including diagnosis not to exceed Volvo Trucks North

America, Inc’s suggested retail price for the warranted parts and the labor rate appropriate

for the geographical area and the tasks performed.

Replaced parts and paid invoices must be presented to a Volvo Trucks North America, Inc.

dealer for reimbursement.

The emissions control parts covered by this Emission Control System Warranty are

listed under "What Is Covered by the Emissions Warranty." You are responsible for

the performance of all required maintenance on your new VOLVO engine, including

maintenance or repairs needed due to severe operating conditions. Volvo Trucks North

America, Inc. will not deny a warranty claim solely because you have no record of

maintenance. However, Volvo Trucks North America, Inc. may deny a warranty claim

if your failure to perform required maintenance resulted in the failure of a warranted

part. Receipts covering the performance of regular maintenance should be retained in the

event questions arise concerning maintenance. The receipts should be transferred to each

subsequent owner of the vehicle with the emission warranted engine.

If the warranty claim is denied, VTNA shall provide a written basis for denial within 30

days or a shorter time if required by local, state or federal law. Failure to provide written

basis for denial within 30 days or shorter time limit required by state, local or federal

law or for reasons not attributable to the vehicle owner or events beyond the control of

VTNA shall result in VTNA being responsible for repairing the vehicle free of charge to

the vehicle owner.

CUSTOMER ASSISTANCE

Volvo Trucks North America, Inc. wishes to help to assure that the Emission Control System

Warranty is properly administered. In the event that you do not receive the warranty service

to which you believe you are entitled under the Emission Control System Warranty, you

should contact Volvo Trucks North America, Inc. Warranty Administration, (336) 393-2000.

The address and telephone number of each Regional Office is in your vehicle owner’s

manual. If you need additional assistance or information concerning the Emission Control

System Warranty, contact: Volvo Trucks North America, Inc., Warranty Administration,

(336) 393-2000.

You can obtain further warranty information or report violations of the terms of Emissions

Performance Warranty by contacting the Manager, Certification and Compliance Division

(6405J), Warranty Claims, Environmental Protection Agency, Ariel Rios Building, 1200

Pennsylvania Ave. N.W., Washington, D.C. 20460.

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Volvo VHD Betreibershandbuch Seite 81