Volvo On Call Bedienungsanleitung PDF herunterladen (Seite 25)

VOC Dealer Portal User Guide

22 Version 131025-3.14.24, 2014-01-13

You will need to go to the vehicle with the new customer and perform an

On Call so that the customer can choose a new password

If you choose No, the customer data is simply updated with the entered

changes.

Deleting a PIN

Use the Update Customer option if you wish to enable a PIN change for a

customer. You may need to do this if the customer does not remember the PIN

code for the Volvo On Call services. After the PIN code has been removed, a

Volvo On Call call center agent can assist the customer with assigning a new

PIN. To obtain this assistance, the customer should press the On Call button in

the vehicle.

 To reset a PIN code

1. On the Main menu, point to Administration, and then click Update

Customer.

2. Type search criteria in any of the search fields.

3. Click Search.

If the vehicle details are found, and there is more than one match, the

search result is displayed in a list.

Note! If the vehicle is registered to a customer, and the vehicle’s

registration market – or country – differs from the country that your dealer

account is associated to, the vehicle will not be returned in the search

results.

Contact the dealer helpdesk if you need assistance with your search.

4. Optional: Click on a row to select the desired vehicle/customer.

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Volvo On Call Bedienungsanleitung Seite 25