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VOC Dealer Portal User Guide

2 Version 131025-3.14.24, 2014-01-13

Introduction

Overview

This document is a user guide describing the interface and functionality of the

Volvo On Call (VOC) Dealer Portal for a dealer or a dealer agent.

The dealer or dealer agent can use this document to find information about the

VOC Dealer Portal, as well as get instructions of how to use the VOC Dealer

Portal in order to:

 Get a user account

 Activate and deactivate units

 Add and remove subscriptions

 Update customer information

 View expiring subscriptions

 Contact helpdesk

What’s new in the Dealer Portal?

In the latest version of the Dealer Portal you will find that some updates have

been made to the Customer Administration form and the way that vehicle

searches can be performed.

Customer Administration Form

The Customer Administration Form is available when adding a new Volvo On

Call customer and editing existing customers. From the first week of

November, 2013 all new Volvo On Call customers are required to have an E-

mail address registered via the Dealer Portal. This is to support Volvo Car

Corporation’s rollout of VolvoID – a single account for all services – and will

aid in mapping a Volvo On Call subscriber to the VolvoID that the user has set

up on the web. When entering this information, please take care to enter the

email that the customer has used, or will use, to create their VolvoID account.

New address fields have also been added to the form. We’ve moved from

having four generic address fields to having four generic address fields in

addition to a city field, state/district field and a postal code field. The new

address form allows for the collection of data in a more structured way. Steps

to structure address information and remove redundant fields have been taken

in order to support the integration and exchange of this data between several

Volvo systems in the coming software releases. This will enhance the

customer’s experience since updates to data in one system will be visible in

other systems.

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